Our Guarantee & Warranty - Level Two Chimney Paterson

The Level Two Chimney Paterson Guarantee

We put it in writing before we pick up a brush. That’s the whole guarantee, and it’s not a marketing line. Every chimney cleaning, repair, liner job, or rebuild in Paterson starts with a written price, a written scope of work, and a written warranty. You know what we’re doing, what it costs, and what happens if something isn’t right. Then we do the work, document it with photos, and stand behind it for 365 days. If it’s not done right, we make it right. That’s Clause 1 of the Haven Standard, and it’s been how we’ve operated since 2009, across more than 38,000 inspections and cleanings. Corrine Halstead, Owner, doesn’t send a crew into a Paterson home without that paperwork in place. No exceptions, no verbal handshakes, no “trust us.” You get it in writing.

Call (862) 356-5229

What’s Covered

• Workmanship. Every sweep, repair, cap install, crown patch, and liner job is backed by our 365-Day Done Right Promise: if it’s not done right, we correct it at no charge.
• Parts and materials. We install components from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, sourced through Haven’s buying network so the parts are real and the price is honest.
• Written scope before work starts. You’ll see exactly what we’re doing, room by room, flue by flue, before anyone touches your chimney.
• Written price before work starts. The number on the quote is the number you pay. We don’t “call for a quote” and we don’t surprise you after the tech is already in your living room.
• Cleanup. We run drop cloths, a HEPA vacuum, and shoe covers on every job in Paterson. Your hearth and floors look the way they did when we arrived.
• On-time arrival. You get a named technician assigned to the job and a text when they’re on the way. If we say a window, we mean it.
• Documentation. Clause 4 of the Haven Standard requires a photo record on every visit. You get pictures of your flue, your smoke chamber, your crown, and the work we did. You see what we saw.

How Much Does a Chimney Sweep Cost in Paterson?

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Our Satisfaction Promise

If something isn’t right, you call us and we fix it. That’s the promise in one sentence, and it’s stamped on every job under the Haven Standard. Here’s how it actually works. You call (862) 356-5229, a live person answers, and you tell them what you’re seeing. We pull your file: the written scope, the photos, the tech’s notes. We schedule a return visit at no charge. We look at the issue, we show you what we find, and we correct it. The 365-Day Done Right Promise means something specific: for a full year after the job, any workmanship issue we caused is repaired or redone at our cost. Not prorated. Not “we’ll take a look when we’re in the area.” We come back and we make it right. That’s the standard Corrine built the business on in 2009, and it hasn’t changed.

Licensed & Insured Backing

Paperwork matters, but the backing behind the paperwork matters more. Level Two Chimney Paterson operates as a licensed and insured chimney contractor in New Jersey, and our license information is displayed on every page and available on request. That insurance isn’t a formality. If something goes wrong on a roof in Paterson, the coverage is there. Our technicians are background-checked, uniformed, and assigned by name, so you always know who’s working on your home. When you combine a written warranty with state licensing and insurance, you have what a guarantee is supposed to be: an enforceable promise, not a sales pitch. Corrine has run the business this way since 2009, and the 38,000-plus jobs behind that record are the evidence.

What Actually Happens If I Skip a Sweep?

Creosote builds in layers. Level 1 creosote is flaky soot that brushes off easily. Level 2 is granular and harder. Level 3 is glazed and tar-like, and it’s the one that fuels chimney fires. A standard firebox fire produces creosote every single time you burn. Skip a year in a heavily used Paterson fireplace and you could be looking at Class III deposits that require chemical treatment or rotary removal. The flue liner takes heat stress, and small cracks in a clay tile liner let heat and gases reach the brickwork around it. That’s how a house fire starts. We’re not here to scare you. We’re here to tell you what we see on camera and what it means. If you’re not sure when your chimney was last swept, call (862) 356-5229 and we’ll set a written quote before anyone steps on your roof.

Do I Really Need a New Liner?

You need a new liner when the existing one has a crack, a gap, or a section that has spalled (meaning the clay tile surface has flaked away and left the flue wall thinner than it should be). We show you the camera footage. If we recommend a liner, it’s because we have video of the defect, and we explain in plain terms what that defect means. A cracked liner isn’t an opinion. It’s a channel for heat and carbon monoxide to reach places it shouldn’t. In Paterson’s older housing stock, we see a lot of original clay tile liners from the 1940s through the 1970s that have done their time. If the liner is intact and sized correctly, we’ll tell you that too, and you can wait. We won’t sell you a liner you don’t need. Bring us a competitor’s written estimate and we’ll give you a Free Second Opinion on it, camera footage included.

How Often Should a Chimney Be Swept?

The National Fire Protection Association (NFPA 211) says chimneys should be inspected at least once a year and swept when creosote buildup reaches 1/8 inch. In practical terms for Paterson: if you burn wood more than twice a week during winter, sweep it every year. If you burn occasionally, every two years is usually enough. Gas fireplaces produce less creosote but they still need an annual check for blockages, cap damage, and moisture entry. Water is the chimney’s worst enemy in North Jersey. Freeze-thaw cycles crack crowns, spall brick, and rust dampers. A damper rusted shut is at least doing one job correctly: keeping the cold out. But it also means you can’t properly ventilate when you burn. Annual inspection catches these things before they become rebuilds. Call (862) 356-5229 for scheduling, and we’ll quote it in writing before we arrive.

Do You Guarantee the Price?

Yes. The written price we provide before work starts is the price you pay. No surprise line items, no “we found something in the attic” add-ons. If our camera scan finds a problem we didn’t include in the original scope, we stop, show you the footage, and provide a new written quote for the additional work before proceeding. You approve it or you don’t. We don’t start work you haven’t signed off on. That’s the entire point of the Haven Standard: written price, written scope, written warranty, documented result. Clause 1, put in practice on every Paterson chimney we touch.

What Documentation Do I Get After the Job?

You get photos. You get camera footage from the flue scan. You get a written summary of what we found: liner condition, crown integrity, creosote class, damper function, smoke chamber condition. You get the written scope of work that was followed. You get the written warranty with the 365-Day Done Right Promise. That documentation is yours to keep, and it’s the record that backs the guarantee. If you sell your home in Paterson, that file is useful. If you make an insurance claim, that file is useful. Clause 4 of the Haven Standard requires it on every job, and we’ve been doing it continuously since 2009. It’s not an add-on. It’s the default.

What If I Have a Competitor’s Quote?

Bring it to us. We’ll give you a Free Second Opinion on any written estimate. We do this for two reasons. First, it pressures us to stay sharp on pricing and scope. Second, and more often than not, it reveals a gap in what the other company planned to do. Maybe they didn’t include a camera scan. Maybe their quote covers a sweep but not the cracked crown you actually need addressed. We’ll walk you through the difference, and we’ll put our written quote next to theirs so you can compare line by line. Corrine started offering this because she believes an honest price doesn’t need to hide behind a phone call. Call (862) 356-5229 and we’ll set it up.

Summary of What We Stand Behind

• 365-Day Done Right Promise. If the workmanship isn’t right, we correct it at no charge for a full year.
• Written everything. Price, scope, and warranty delivered before work begins, per Haven Standard Clause 1.
• Photo documentation. Camera scan and photo record on every visit, per Haven Standard Clause 4.
• Licensed and insured. State licensing and insurance backing every job, with license information available on request.
• Background-checked, named technicians. Uniformed crew, assigned by name, with a text when they’re on the way.
• Free Second Opinion. Bring us any competitor’s written estimate and we’ll review it with you line by line.
• 24/7 live phone. A person answers, not a voicemail, not a form. Call (862) 356-5229 any time.

Written by Corrine Halstead, Owner at Level Two Chimney Paterson, serving Paterson and surrounding North Jersey communities since 2009.